Frequently Asked Questions
Everything you need to know before choosing SmartLab
What is SmartLab?+
SmartLab is a modern, web-based lab management and reporting system built specifically for pathology and diagnostic labs.
• Manages patients, tests, reports, and billing in one place
• Reduces manual work and reporting errors
• Designed for real daily lab workflows, not generic software
Who should use SmartLab?+
SmartLab is ideal for labs that want a simple and reliable digital system.
• Single-owner pathology labs
• Small and medium diagnostic centers
• Labs using registers, Excel, or manual reporting
• Labs planning to grow professionally
Is SmartLab suitable for small labs?+
Yes, SmartLab is specially designed for small and medium labs.
• No expensive hardware or servers required
• Simple interface for staff
• Affordable pricing for small lab budgets
• Scales as your lab grows
Do I need technical knowledge to use SmartLab?+
No technical or software knowledge is required.
• Easy-to-understand screens
• Staff can learn quickly with minimal training
• Similar usage experience to common apps and websites
• No IT person required
What types of tests can be handled in SmartLab?+
SmartLab supports almost all routine pathology test formats.
• Numeric tests (CBC, Sugar, LFT, KFT)
• Text-based reports (Stool, Urine, Smear)
• Mixed reports with remarks and impressions
• Positive / Negative tests
• Calculated and profile-based tests
Can SmartLab handle CBC, LFT, KFT, and routine tests?+
Yes, SmartLab fully supports common routine pathology tests.
• CBC with parameters and reference ranges
• Blood Sugar (Fasting, PP, Random)
• LFT, KFT, Lipid, Thyroid profiles
• Easy result entry and report generation
Can SmartLab handle report remarks and impressions?+
Yes, SmartLab allows detailed reporting.
• Add clinical remarks and impressions
• Include interpretations for doctors
• Improve report clarity and professionalism
• Useful for follow-up and history comparison
Can multiple users work in SmartLab?+
Yes, SmartLab supports multiple lab staff.
• Receptionist for registration and billing
• Technician for test entry
• Admin for overall control
• All users work under one lab account
Will users see each other’s patients?+
Yes, patients belong to the lab, not individual users.
• Avoids duplicate patient registration
• Any authorized staff can access patient records
• Supports smooth lab workflow
• Recommended practice for pathology labs
Can SmartLab track pending or delayed reports?+
Yes, SmartLab helps monitor report status.
• Track pending tests easily
• Identify delayed reports using TAT
• Improve turnaround time
• Helps lab owners maintain quality
Can reports be exported to Excel or PDF?+
Yes, SmartLab supports data export and sharing.
• Export MIS and reports to Excel
• Print or share reports as PDF
• Useful for records, audits, and analysis
• Easy sharing with doctors and clients
Is SmartLab cloud-based?+
Yes, SmartLab is fully web-based.
• No software installation required
• Access from lab, home, or anywhere
• Works on computer, tablet, and mobile
• Data remains available securely online
Is my lab data secure?+
Yes, data security is a priority in SmartLab.
• Each lab’s data is isolated
• Only authorized users can access data
• Secure login and access control
• Suitable for confidential patient records
Can SmartLab replace Excel?+
Yes, SmartLab is a complete upgrade from Excel.
• Organized patient and report management
• No risk of file loss or version confusion
• Faster searching and reporting
• Reduced manual mistakes
Does SmartLab support billing?+
Yes, SmartLab includes billing features.
• Apply discounts when needed
• Track payments and pending amounts
• Maintain billing history
Can I use SmartLab on mobile?+
Yes, SmartLab works smoothly on mobile devices.
• No app installation required
• Access via mobile browser
• Useful for quick checks and monitoring
• Ideal for owners on the move
Is SmartLab NABL compliant?+
SmartLab supports NABL-ready workflows.
• Structured reporting formats
• Proper data and record maintenance
• Audit-friendly data organization
• NABL certification depends on lab processes, not software alone
Why should I choose SmartLab?+
SmartLab is built specifically for pathology labs.
• Simple and easy to use
• Affordable for small and medium labs
• Improves professionalism and efficiency
• Grows along with your lab
